Refund policy

Refund & Return Policy

14-Day Return Period

Customers may request a return and refund within 14 calendar days of the original purchase date, provided the item is unused, unopened, and returned in the same condition in which it was received. This policy aligns with our standard 14-day “change of mind” period and does not affect your statutory rights.

Conditions for Return Eligibility

To qualify for a refund, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging, with all tags and labels attached.

• The item must be free from any signs of wear or damage.

• A receipt or proof of purchase must be provided with the return.

• The return request must be made within 14 days from the date of purchase.

Items that have been opened, used, or damaged, or any return initiated beyond the 14-day period, will not be accepted for a refund.

Return Shipping Address

All approved returns should be sent to the following address:

Inner City Scooters

Unit 19B, Fashion City

Ballymount Road Upper

D24 YT68, Dublin, Ireland

Customers are responsible for the cost and arrangement of return shipping, unless the return is due to a product fault or error on our part.

How to Initiate a Return

To begin the return process, please contact our support team at info@innercityscooters.com with the following details:

• Your full name

• Order number

• Date of purchase

• Reason for return

Refund Process

Upon receipt and inspection of your return, we will notify you of the outcome. If approved, your refund will be processed using the original payment method. Refunds are typically issued within 7 to 10 business days from the date we receive the returned item.

Items Not Eligible for Refund

• Products that have been opened or used

• Items returned after the 14-day window

• Products not in their original condition or missing packaging

• Personalised or special-order items

Additional Information

This refund policy applies to unused items only. If you are experiencing issues with a used product due to a manufacturing defect or fault, please refer to our Warranty Policy, which outlines our 1-year coverage for qualifying products.

If you have any further questions regarding returns, feel free to contact us at info@innercityscooters.com. We’re here to help.