Q: How do I place an order?

Order online at innercityscooters.com, visit our showroom at Unit 19B, Fashion City, Ballymount, Dublin 24, or order by phone on 01 263 5707 or WhatsApp on 089 976 5683.

Q: Can I make changes to an order after it's placed?

If your order hasn't been processed or shipped yet, we may be able to make changes. Contact us as soon as possible at info@innercityscooters.com or on 01 263 5707 with your order number.

Q: Are all products in stock?

We keep our listings as up to date as we can, but stock can change quickly, especially when the same item sells online and in store at the same time. For real-time stock, call us on 01 263 5707 or message us on WhatsApp.

Q: Can I pre-order an item that's out of stock?

Yes, on selected products. Pre-ordered items are usually delivered 10–15 working days after they arrive in stock. Shipping isn't included in a deposit; we'll send an updated order with the shipping charge once your item is in stock.

Q: Can I reserve a bike for Christmas?

Yes, through our Christmas Club. Pay any deposit to reserve your bike or scooter, your price is locked from the day you reserve, and you collect or receive it before Christmas. We recommend clearing the balance before 30 November 2026.

Q: Can I buy a bike or scooter in instalments?

Yes. You can spread the cost with Klarna or humm, online at checkout or in our Dublin showroom. See our Buy Now, Pay Later page to compare them.

Q: How does Klarna work?

Klarna Pay in 3 splits your order into 3 interest-free payments over 60 days. The first payment is taken when your order ships. Pay in 3 is for Irish residents aged 18 and over. There are no fees if you pay on time; late fees may apply. More about Klarna.

Q: How does humm work?

humm offers longer repayment plans for Irish residents aged 18 and over. Rates range from 0% to 14.99% variable, and application and monthly account fees may apply. Online, your full order must fall within your approved limit; in store you can part-pay with humm. More about humm.

Q: Can I use Klarna or humm in the showroom?

Yes. For Klarna, our team creates your order and emails you a Klarna payment link to complete on your phone. For humm, apply at apply.humm.ie before you visit, then pay at the counter.

Q: Can I use Klarna or humm with the Bike to Work Scheme?

No. Bike to Work orders are paid by your employer, so Klarna and humm can't be used for them.

Q: Who decides if I'm approved?

Klarna and humm make every credit decision. Approval is subject to status and isn't guaranteed, and we can't see or change the reason for a decline. Missed payments may affect your credit rating.

Q: How long does delivery take and what does it cost?

Ireland and Northern Ireland

• 3–5 working days for in-stock items
• €15 on orders under €300
• Free delivery on orders of €300 or more

Rest of the EU

• 5–10 working days for in-stock items
• All customs charges and import duties are paid by us
• €15 (0–5 kg) | €50 (5.1–35 kg) | €125 (35.1–59.9 kg) | €150 (60 kg and up)

UK: parts and accessories

• £15 by courier, 5–10 business days for in-stock items

UK: bikes and scooters (our own van, duties paid)

• £100 (5.1–59.9 kg) | £200 (60–150 kg) | £250 (150.1 kg and up)
• Delivered by our own van between the 1st and 10th of each month. Order before the 30th to make the next run
• All UK duties and taxes are paid by us, so there's nothing to pay on delivery

Q: Which countries do you deliver to?

Ireland, the UK and these 24 EU countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We deliver to mainland addresses only. We can't deliver to Cyprus, Czechia, Malta, or anywhere outside the EU and UK, including Norway and Switzerland.

Q: Do you offer in-store collection?

Yes, collection from our Dublin showroom is free. We'll let you know when your order is ready.

Q: Can I get my bike assembled?

Every bike comes boxed. Assembly, charging and a safety check are available for €50 on store collection and Dublin-area deliveries. All other orders ship boxed.

Q: What if my order arrives damaged?

Please check your goods on delivery and report any transit damage within 48 hours to info@innercityscooters.com so we can raise it with the carrier.

Full details are in our Shipping Policy.

Q: What is your warranty policy?

We offer a 1-year limited warranty on our electric scooters and bikes, covering manufacturing defects. See our full Warranty Policy for details.

Q: How do I make a warranty claim?

Email info@innercityscooters.com with your order number, the product, a description of the issue and photos or a short video, or use our Customer Complaint Form.

Q: Do you service and repair bikes and scooters?

Yes. Our Ballymount workshop services and repairs every e-bike, e-scooter, electric dirt bike and kids' bike we sell. We repair other brands too; please send us the make, model and a photo or video of the problem first so we can confirm. See our Repairs page for prices.

Q: Do I need to book a repair?

Walk-ins are welcome for a €10 fee, but booked repairs get priority. Online booking is €30, and €20 of that comes off your final bill.

Q: How long does a repair take?

Most repairs are done within 2–3 working days. If parts need to be ordered in, we'll let you know.

Q: Can you collect my bike for repair?

Yes, anywhere in the Dublin area: €15 for pickup and €15 for delivery back. Please book at least 24 hours ahead.

Q: How long do I have to collect my repair?

Collection is free for 7 days after we tell you it's ready. After that, storage is €2 per day for up to 14 more days, and items left after 21 days are treated as abandoned. See our Service Policy.

Q: What payment methods do you accept?

Online we accept Visa, Mastercard, Apple Pay, Google Pay and PayPal, plus Klarna and humm if you'd like to spread the cost. You can also pay in our Dublin showroom.

Q: Can I pay in instalments?

Yes, with Klarna or humm, online or in store. See Klarna and humm for how each one works.

Q: Can I use discount codes or gift vouchers?

Yes, promo codes and vouchers can be applied at checkout. Only one discount code can be used per order.

Q: Do sales and promotions apply to Christmas Club orders?

No. Black Friday, summer sale and other seasonal pricing can't be applied to a Christmas Club reservation. You pay the price agreed on the day you reserve, which stays locked even if the price goes up.

Q: Do sales and promotions apply to Bike to Work orders?

No. Seasonal deal prices don't apply to Bike to Work Scheme orders.

Q: Do you accept Bike to Work Scheme orders?

Yes. You can buy an eligible bike and equipment together up to the scheme limits: €1,500 for electric bikes, €1,250 for standard bikes and €3,000 for cargo and e-cargo bikes. You can use the scheme once every 4 years.

Q: Can I buy an electric scooter under the Bike to Work Scheme?

No. Electric scooters aren't eligible under the scheme in Ireland. If you're interested in a scooter, contact us and we'll go through your options.

Q: How do I apply with you?

Pick your bike, check your savings with our savings calculator, then fill in our application form. We'll send you an invoice for your employer. Once they approve it and pay us, your bike is delivered or ready to collect, and the cost comes out of your gross salary. Full details are on our Bike to Work Scheme page.

Q: How long does a Bike to Work order take?

Most orders are delivered or ready for collection within 10–15 working days of your employer's payment. Some brands, such as Fiido and Engwe, can take up to 4 weeks.

Q: Can I use Klarna, humm or a discount with Bike to Work?

No. Bike to Work orders are paid by your employer, and seasonal deal prices don't apply to them.

Q: Can I return an item if I change my mind?

Yes. You can return unused, unopened items in their original packaging within 14 days of receiving them. Personalised and special-order items, including custom sticker kits, can't be returned. See our full Refund Policy.

Q: How do I start a return or cancel my order?

Use our Return / Withdraw Order Form, or email info@innercityscooters.com with your name, order number, date of purchase and reason for return. To report a problem with your order, use our Customer Complaint Form.

Q: Where do I send returns?

Inner City Scooters
Unit 19B, Fashion City
Ballymount Road Upper
Dublin 24, D24 YT68, Ireland

Return shipping is at your cost unless the item is faulty or we made an error.

Q: When will I get my refund?

Once we've received and checked your return, approved refunds go back to your original payment method, usually within 7–10 working days.

Q: My product has a fault. Is that a return?

No, a fault on a used product is covered by our Warranty Policy. See Warranty & Repairs above.

Q: How can I contact you?

• Phone: 01 263 5707
• WhatsApp: 089 976 5683
• Email: info@innercityscooters.com

Q: What are your opening hours?

• Monday to Friday: 9am – 7pm
• Saturday: 9am – 5pm
• Sunday: Closed

Q: Can I visit your showroom?

Yes. Our showroom and workshop are at Unit 19B, Fashion City, Ballymount Road Upper, Dublin 24, D24 YT68. You can browse, test the range, collect orders and drop in repairs. See our Contact page for directions.